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Customer Service Advisor (Closes 8th November, 2020) Click here to view

Join an international outdoor business as Customer Service Advisor

The Nikwax Group operates within the expanding Outdoor market, providing a range of aftercare products for a variety of clothing, footwear and equipment, as well as unique waterproof systems available through our premium outdoor clothing brand Páramo.
We are looking for a Customer Service Advisor to join us on a fixed term basis to provide maternity cover in our extremely busy Customer Contact Team.

The Role

To deal with all queries and complaints, generated internally and externally, in a timely and accurate manner in line with implemented policies and procedures by:

  • answering all queries and complaints coming into the customer contact team in a timely and professional, yet friendly manner
  • efficiently forwarding calls and emails to the correct business areas for issues outside of the customer contact team remit
  • providing administrative support to the customer contact team in an efficient and timely manner
  • using our database to input customer information accurately
  • dealing with post, both incoming and outgoing
  • being responsible for maintaining our small staff stock area.

This role will provide maternity cover on a fixed term contract until 31st July 2021 and will be based in our offices in Wadhurst, East Sussex.

The Person will be:

  • good at listening with excellent communication skills
  • able to prioritise their workload
  • able to work well under pressure
  • be a great team player with the ability to work well on their own.

The Rewards

  • work within a company where you can clearly see the effect of your efforts
  • work for an international company with values that you can believe in
  • work within a friendly and informal environment
  • competitive benefits and rewards.

To Apply

If you would like to apply for this position, please send your Covering Letter (clearly stating your salary requirements) & CV to recruitment@nikwax.co.uk by no later than 8th November 2020 or contact:

Recruitment Paramo Ltd
Unit F, Durgates Industrial Estate
Wadhurst
East Sussex
TN5 6DF.
United Kingdom

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