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Careers at Páramo


Customer Service Advisor (Closes 8th November, 2020) Click here to view

Join an international outdoor business as Customer Service Advisor

The Nikwax Group operates within the expanding Outdoor market, providing a range of aftercare products for a variety of clothing, footwear and equipment, as well as unique waterproof systems available through our premium outdoor clothing brand Páramo.
We are looking for a Customer Service Advisor to join us on a fixed term basis to provide maternity cover in our extremely busy Customer Contact Team.

The Role

To deal with all queries and complaints, generated internally and externally, in a timely and accurate manner in line with implemented policies and procedures by:

  • answering all queries and complaints coming into the customer contact team in a timely and professional, yet friendly manner
  • efficiently forwarding calls and emails to the correct business areas for issues outside of the customer contact team remit
  • providing administrative support to the customer contact team in an efficient and timely manner
  • using our database to input customer information accurately
  • dealing with post, both incoming and outgoing
  • being responsible for maintaining our small staff stock area.

This role will provide maternity cover on a fixed term contract until 31st July 2021 and will be based in our offices in Wadhurst, East Sussex.

The Person will be:

  • good at listening with excellent communication skills
  • able to prioritise their workload
  • able to work well under pressure
  • be a great team player with the ability to work well on their own.

The Rewards

  • work within a company where you can clearly see the effect of your efforts
  • work for an international company with values that you can believe in
  • work within a friendly and informal environment
  • competitive benefits and rewards.

To Apply

If you would like to apply for this position, please send your Covering Letter (clearly stating your salary requirements) & CV to recruitment@nikwax.co.uk by no later than 8th November 2020 or contact:

Recruitment Paramo Ltd
Unit F, Durgates Industrial Estate
East Sussex
TN5 6DF.
United Kingdom

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