Customer Service Advisor (Closes 13th December, 2020) Click here to view
Product Feedback Executive (Closes 6th December, 2020) Click here to view
Join an innovative outdoor business as a Customer Service Advisor
The Nikwax Group operates within the growing international Outdoor industry, providing a range of aftercare products for a variety of clothing, footwear and equipment, as well as unique waterproof systems available through our premium outdoor clothing brand Páramo. The business has successfully managed its way through the recent Covid 19 crisis and has ambitious growth and development plans for the future..
We are looking for a Customer Service Advisor to join us on a fixed term basis to provide maternity cover in our extremely busy Customer Contact Team.
The Role
To deal with all queries and complaints, generated internally and externally, in a timely and accurate manner in line with implemented policies and procedures by:
- answering all queries and complaints coming into the customer contact team in a timely and professional, yet friendly manner
- efficiently forwarding calls and emails to the correct business areas for issues outside of the customer contact team remit
- providing administrative support to the customer contact team in an efficient and timely manner
- using our database to input customer information accurately
- dealing with post, both incoming and outgoing
- being responsible for maintaining our small staff stock area.
This role will provide maternity cover on a fixed term contract until 31st July 2021 and will be based in our offices in Wadhurst, East Sussex.
We are looking for the successful candidate to start by January 2021.
Previous applicants need not reapply.
The Person will be:
- good at listening with excellent communication skills
- able to prioritise their workload
- able to work well under pressure
- be a great team player with the ability to work well on their own.
The Rewards
- work within a company where you can clearly see the effect of your efforts
- work for an international company with values that you can believe in
- work within a friendly and informal environment
- competitive benefits and rewards.
To Apply
If you would like to apply for this position, please send your Covering Letter (clearly stating your salary requirements) & CV to recruitment@nikwax.co.uk by no later than 13th December 2020 or contact:
Recruitment
Paramo Ltd
Unit F, Durgates Industrial Estate
Wadhurst
East Sussex
TN5 6DF.
United Kingdom
Candidates must be able to provide evidence of their right to work in the UK.
You can view details of the Páramo Job Applicant Privacy Notice, by clicking the link at the bottom of this page.
Join an innovative outdoor business as a Product Feedback Executive
The Nikwax Group operates within the growing international Outdoor industry, providing a range of aftercare products for a variety of clothing, footwear and equipment, as well as unique waterproof systems available through our premium outdoor clothing brand Páramo. The business has successfully managed its way through the recent Covid 19 crisis and has ambitious growth and development plans for the future. We are looking for a Product Feedback Executive to work within our Group Marketing Team, ensuring excellent lines of communication with the Group’s Product Development area.
The Role
To improve understanding of customer needs and desires for both Nikwax and Páramo. Generating, managing and analysing customer feedback through a wide variety of channels and activities by:
- generating and managing consumer feedback campaigns
- managing the website feedback section as well as organising consumer feedback
- analysing and informing on the effective use of consumer feedback
- matching product feedback with product sales performance; identifying influences and anomalies
- liaising with product development teams to provide up-to-date product information to the Group
- Marketing & Brand Identity Team
- collaborating with the web team and the Digital Development Project Manager, to ensure all customer-facing product communication is correct
- promoting and developing interaction within the Nikwax and Paramo communities.
The Person will be:
- data-driven and analytical
- experienced in data analysis and report writing
- proactive and enthusiastic
- highly literate and numerate
- educated to a degree level or the equivalent
- passionate about the outdoors; with extensive knowledge of outdoor activities, products and the outdoor industry.
The Rewards
- work within a company where you can clearly see the effect of your efforts
- work for an international company with values that you can believe in
- work within a friendly and informal environment
- competitive benefits and rewards.
To Apply
If you would like to apply for this position, please send your Covering Letter (clearly stating your salary requirements) & CV by no later than 6th December 2020 to:
Recruitment
Paramo Ltd
Unit F, Durgates Industrial Estate
Wadhurst
East Sussex
TN5 6DF.
United Kingdom
Or e-mail: recruitment@paramo.co.uk
Previous applicants need not apply.
You can view details of the Páramo Job Applicant Privacy Notice, by clicking the link at the bottom of this page.
To view our Job Applicant Privacy Policy Notice, please click here.
